Privacy Policy

How we treat personal information when you and/or your child use ParentGuard products and Service

ParentGuard ("ParentGuard", "we," "us" or "our") is committed to respecting the privacy rights and concerns of all users of the ParentGuard website where this Privacy Policy is posted (the "Site"). By visiting the Site or using any of the ParentGuard features, you consent to ParentGuard's collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy.

Differentiation Between ParentGuard and ParentGuard Dashboard

What is the ParentGuard Dashboard?

ParentGuard Dashboard is the parent's dashboard from which they can monitor their children or the one who they are legal guardians of. It is a dashboard that lets parents view and manage their child's device usage and whereabouts. ParentGuard Dashboard can also be accessed via Web as well as from the mobile application.

ParentGuard Dashboard does not collect any information or log data from the mobile device or computer from which it is being used except for the user's personal information including the name and email address, which the user has consented being logged.

What is ParentGuard Jr.?

ParentGuard Jr., on the other hand, resides on the child's mobile device and pulls data (call history, contacts, browser history, installed apps and location details) from the device and makes it accessible to the ParentGuard Dashboard. ParentGuard Jr. also lets the child manage user profile and send SOS and PickMeUp alerts to their parent(s).

How We Collect and Use Information

Personal Information

Personal information means information that can be used to identify and contact an individual such as name, email address, screen name, mailing address and phone number. You need to submit Personal Information to create an account with ParentGuard Dashboard and to use ParentGuard features.

To create a ParentGuard Dashboard account, we require:

  • Login name and password
  • Email address
  • Mailing address
  • Phone number
  • Child's information (name, date of birth, relation) when adding devices

How We Use Your Personal Information

The Personal Information you provide allows us to:

  • Provide services available through the Site and ParentGuard Service
  • Alert you of new products, features, or enhancements
  • Handle customer service questions or issues
  • Send messages about the ParentGuard Service and updates
  • Monitor and analyze usage patterns
  • Enhance security and protect against misuse

Sharing of Information

We do not access, use, or share any information obtained by our servers through your use of the ParentGuard Features, including any Accessed Activities, unless required by applicable law or legal process or as described below:

Protection of Rights

We will access and share your Personal Information if we have a good faith belief that:

  • Access is required to satisfy applicable law, regulation, or legal process
  • Action is appropriate to enforce our Terms and Conditions
  • Action is necessary to detect, prevent, or address fraud or security issues
  • Action is appropriate to protect our rights, property or safety

Service Providers

We may employ third-party companies and individuals to:

  • Facilitate our Service
  • Provide the Service on our behalf
  • Perform Service-related services
  • Assist us in analyzing Service usage

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Children under the age of 13 may not submit personal information to ParentGuard without the consent of their parents. You must be at least 18 years old to obtain an account. We take children's privacy seriously and encourage legal guardians to play an active role in their children's online experience.

Control of Your Information

You may access, update or delete your Personal Information or modify your account preferences by accessing the "Settings" area of the ParentGuard Service. When you delete your account, we will delete all information connected to your account including personal details and monitoring data.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@parentguard.com
  • Through our Contact page
  • Chat with our Support team

Compliance

Our website and software are compliant with all relevant US and EU technical, security, and legal regulations including GDPR.